How Does GLP-1 Medication Get Shipped to You?

If a licensed provider approves your treatment, your GLP-1 medication is prepared by a licensed U.S. pharmacy and shipped straight to your door, usually within about two days of approval. Shipping is included in your plan price, there's nothing to pick up, and you can follow every order from your Patient Portal.

What happens before your medication ships?

Nothing ships until a licensed provider has reviewed your choice. Here's the order of things:

• You take a 5-minute online assessment about your health history and goals.
• You choose your medication (semaglutide or tirzepatide), the format and the plan.
• Your card is authorized, not charged.
• A licensed provider reviews your choice and approves or declines it. You're only charged if it's approved. A few states need a live video visit first.
• If prescribed, a licensed U.S. pharmacy prepares and ships your order.

The weight loss medicine page walks through the whole program if you'd like the bigger picture first.

Who prepares and ships the medication?

Your medication comes from a licensed U.S. pharmacy, not from us directly. The pharmacy prepares compounded semaglutide or tirzepatide in the format you chose and sends it to the address on your account. You can compare the injection and needle-free options on our format comparison page before you decide.

Because the pharmacy works from your provider's approval, what arrives matches the plan you picked during your assessment.

Why does a licensed U.S. pharmacy matter?

A licensed U.S. pharmacy is overseen by state pharmacy boards and fills an order only with a valid prescription from a licensed provider. That's why every order goes through a provider review first, and why your medication ships from a pharmacy here in the United States rather than from an unknown seller.

It also means you know exactly who to ask if you have a question about your order: your care team in the Patient Portal, who can reach the pharmacy for you.

How long does delivery take?

Most orders arrive within about two days of approval. Pharmacies ship on set days of the week, so the exact day can vary a little depending on when your approval comes through and where you live.

When your order leaves the pharmacy, you'll get an email with a tracking number, so you're not left guessing.

Does shipping cost extra?

No. Shipping is part of your plan price, along with the provider review and the medication. There are no membership fees and no insurance is required. Plans start at semaglutide at $93/mo and tirzepatide from $133/mo, and the GLP-1 cost page shows every option.

How do you track your order?

You have two easy ways to keep an eye on a shipment:

• The shipping email, which includes your tracking number
• Your Patient Portal, which shows the status of each order in one place

If a package seems stuck, message your care team from the Patient Portal and they'll look into it with the pharmacy.

What about future shipments?

If you're on a subscription, each renewal ships the same way, from a licensed U.S. pharmacy to your door. You stay in control from the Patient Portal:

• Delay your next shipment by one to three weeks if you still have medication on hand.
• Skip a shipment when you need a longer break.
• Pause or cancel your plan anytime.

Prefer a different rhythm? You can also choose a multi-month plan during your assessment, so fewer boxes arrive over the year.

Moving, traveling or staying with family for a while? Update your shipping address in the Patient Portal before your next order ships, and you can keep more than one address on file.

What if something doesn't look right when it arrives?

Open the box as soon as you can after delivery. If anything is missing, damaged or different from what you expected, message your care team through the Patient Portal. They'll work with the pharmacy to sort it out. You can also read our treatment risks page so you know what to discuss with your provider.

How do you get started?

It all begins with the online assessment, and there's no charge to start. When you're ready, take the 5-minute assessment to choose your medication and plan, and let a licensed provider take it from there.